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Courses

Financial Courses

Our courses provide managers with the tool kit needed to effectively lead teams, transform their performance and build individual self- confidence.

Through a series of workshops, group work and discussion, it explores key leadership and financial theories in the context of the practical skills required to succeed in today's performance-driven job market.

Courses


This workshop addresses communication and behavioral skills required to display good business etiquette

2 Days

  • Introduction to Business Etiquette
  • First impressions, Etiquette and rules of behaviour
  • Etiquette in verbal and non-verbal communication
  • Etiquette in and around the office and with clients
  • Netiquette: internet protocol, email etiquette
  • Meeting, correspondence and telephone etiquette
  • Social Etiquette Guidelines


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This workshop ensures productivity and enhances relationship management in any environment.

2 Days

  • Understanding Communications Styles
  • verbal and non-verbal communication
  • Interacting with people to drive performance
  • Providing Effective feedback
  • Avoiding misunderstanding in the workplace
  • Understanding Behaviour
  • Modifying behaviour for workplace synergy


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This workshop will show employees in a practical way how to develop and deliver memorable presentations.

2 Days

  • Prepare Your Presentation
  • presentation’s purpose, objectivesand audience
  • Structure Your Presentation
  • principles to logically organise your message
  • Deliver Your Presentation
  • Handle audience’s questions effectively


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This workshop seeks to help organisations meet its' targets, reduce wastage of time, as well as financial resources.

2 Days

  • Introduction to meetings
  • Types of meetings, participants and group roles
  • Conducting Meetings
  • Meeting facilitation skills
  • Decision making and problem solving in meetings


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Organisations with high E.I experience much improved productivity which impacts the bottom line.

2 Days

  • Emotional Intelligence
  • The Impact of Self Awareness
  • Self Management and Motivation
  • Understanding Social Awareness
  • Relationship Management


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This workshop helps organisations provide the kind of services customers require, thus achieving customer loyalty

2 Days

  • Principles of Customer Service
  • Basic principles of Total Quality Management
  • Customer Service Management
  • Building friendly processes and fostering loyalty
  • Effective Communication in Customer Relations


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This workshop addresses how businesses can design, promote and sell their products and services.

2 Days

  • Marketing Strategies and Best Practices
  • Marketing Mix and Analysis
  • Marketing vs Sales: Understanding the difference
  • Segmenting the Market
  • Understanding Customers


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This workshop addresses how to handle every challenge faced at the front desk and help get jobs done

2 Days

  • Exuding professionalism and authority
  • Eliminating speech habits that can sabotage success
  • Using Emotional intelligence to maintain civility
  • Active listening techniques to improve effectiveness
  • Mastering essential telephone skills


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This workshop will help participants with good business ideas consolidate and develop their writing skills.

2 Days

  • Introduction to Business Writing
  • Principles of Business Writing
  • Strategies for effective flow and format
  • Practice of business writing


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TRAININGS


We pride ourselves in these and many more courses in Sentinel Africa

Personal Development Courses

Personal Development Courses

Our personal development courses teach strategies and frameworks for personal growth, goal setting, and self-improvement.

Financial Courses

Financial Courses

Training of employees in the financial sector is crucial. it serves as an additional shield for a sector that has suffered under increased scrutiny.

Information Technology Courses

Information Technology Courses

In our world today, technology is everything. Our courses will teach you how to improve employee representation of company digitally...

Health and Safety Courses

Health and Safety Courses

Our Courses provide your workforce with knowledge, skills and effective workplace safety plans, instructions and guidelines to hazards.

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